Virtual Assistance
More and more coaches and consultants who work online realize that working with a Virtual Assistant is a great way to keep their creativity and enthusiasm alive without bogging them down with tasks that are not their core business.
Many entrepreneurs are wasting valuable time and energy just to stay on top of things that have basically nothing to do with what they are offering to the world or the skills and interests they have. This can lead to enormous frustrations and a lack of enjoyment, which eventually may kill the business.
Most offline, brick and mortar, businesses work in teams, so why are there so many online business owners who feel they need to take the burden and do it all by themselves?
A solution to the worries can be offered by a virtual assistant who acts like your personal assistant, but is also involved in automating your business tasks and getting the buzz out into the online world about your business. The virtual assistant is a partner who is interested in what you do and how well your business performs. If you are doing well, the virtual assistant is doing well, too. It is a win-win situation for both parties.
On this website you will find information about our services and the way we “do” things. We prefer to work in a partnership scenario with our clients and help them to grow their business by taking the marketing and administration tasks off their plate, in order to make room for more creativity, more enthusiasm, more spare time and more passion for their business.
If you are interested in finding out more about outsourcing your least liked tasks, please get in touch to find out more on how we can help you. We are just a phone call away: 027 600 2100 or message us via the contact page.
Why PA Excellence Limited?
PA Excellence Limited is run by New Zealand based Heike Miller from Cambridge and features the assistance of five US based online marketing and social media marketing virtual assistants (VAs). This way you will receive the benefit of having a local expert running your online projects and also the immense expertise of American VAs who are familiar with the world’s foremost online marketing strategies. Heike has been trained by providers in Germany, New Zealand, Canada and the US.
Why should you hire a virtual team?
There are many benefits to working with a team rather than with one single virtual assistant (VA).
Many entrepreneurs get excited about working with a VA, but soon notice it can be a lot of work to get the relationship going. Many VAs don’t have a marketing mindset and sit back and wait for the client to tell them what to do. This often happens because VAs usually come from an administrative background and are used to waiting for their manager’s orders.
This can cause a lot of frustration because the entrepreneur has hired the VA to save time, not to have less time available to spend on their business.
Marketing mindset
At PA Excellence we always use our marketing mindset. Heike Miller is a certified online business manager and has three higher 
level business and PR diplomas and knows how to work out your business’ strategy. Heike is trained in business planning and available to brainstorm and strategize with you to move your business forward successfully.
The team is run with this in mind and you won’t experience the confusion many entrepreneurs have by hiring only one solo VA.
Quicker service
Tasks get done quicker because it’s a team effort. Projects get divided into tasks and allocated to the specialist. So you can be sure that your tasks are done in time and most importantly, they are done well because the person who’s working on your task knows what she is doing.
More services on offer
As we work as a team, we can offer a larger variety of services. Many entrepreneurs require the full set of skills, ranging from blog design over graphic design to webinar set up in their business. Nowadays online business is very sophisticated and to have an effective, professional presence you need to have all the bells and whistles that are available in Internet marketing.
You may need several VAs to help you with the implementation, but managing several VAs can be a big ask for the solo business owner. Managing becomes a time consuming exercise that is simply not worth the worry.
At PA Excellence the team is managed by a certified online business manager, Heike Miller. This way you communicate mainly with Heike, but the whole team is informed and involved.
Highly trained, certified team members
PA Excellence has only trained VAs on their team. Five of our associates have undergone certification training in Internet Marketing and Social Media with VA Classroom (www.VAclassroom.com). Other training providers include Cindy Greenway, Tina Forsyth, Michelle Schoen (www.hotskillsvatraining.com), Erin Blaskie (www.bsetc.ca) and Ali Brown (www.alibrown.com).
This gives you the assurance that the people you work with are skilled and have reached a set level of training and achievement.
You don’t need to train the team how to do the tasks, so you can save time and money because we can jump right in and hit the ground running. One of our associates is also specifically trained in ’multiple streams of income for coaches’ and knowledgeable in “pink spoon marketing”.
Our proactive VAs invest in themselves and upskill frequently. We have a learning culture. Our associates are currently upskilling in virtual event management, Lifestreaming, blog design and Wishlist membership sites. This culture of learning is very important in the online environment as especially in social media trends move fast. You are assured that your VAs are up-to-date with the latest trends and technology.
No down time
When you deal with a team one or two of the team members can go on holiday and you won’t even notice it. Someone is always there to help you with your website updates, getting the teleseminar set up or do your weekly ezine. Isn’t it a relief to know that someone is always available when you need them?
Confidentiality
Our associates has signed confidentiality agreements upon being appointed to our team. The VAs in this team are mature individuals with high work ethics and understand that any details of the clients need to be kept private.
Our associate VAs all run their own virtual assistance in addition to being our associates and are keen to have a impeccable reputation among their peers and our clients.
Team spirit
A team of VAs can brainstorm when problems arise and work on solutions. When one VA is not available to do the task, another one can jump right in and take over. A team can work together on the growth of the clients’ businesses and create strategies to make things happen. You get the knowledge and experience of six people instead of only one.
At PA Excellence we are ambitious, mature and professional and we are enthusiastic about our profession and our work with our clients. If our clients win, we win. We don’t do a “job”, we work with you in partnership. We want you to succeed.
Meet the team
Heike Miller, Director PA Excellence Limited and Certified Online Business Manager
Heike specializes in strategy and online business management. As a certified online business manager and certified social media consultant she loves developing strategies for clients to move forward successfully.
She has also trained as a virtual assistant in Internet Marketing and Social Media and is a certified Social Media Expert.
As an online manager she takes her clients’ worries and stresses off their plate by managing the virtual team, a task many business owners don’t like doing as it distracts them from their core business. She also manages your projects, such as launches and information product development.
Heike is a also Wordpress fan and loves creating a functional and attractive blog website for you, which helps with your search engine optimization and connects you with your Social Media/Web 2.0 contacts easily.
Heike has successfully attended these specialized courses:
- Social Media Marketing (VA Classroom with Craig Cannings)
- Internet Marketing Virtual Assistant (VA Classroom with Craig Cannings)
- Video, Webinars & Podcasting (Hotskills VA Training with Michelle Schoen)
- Online Success Blueprint (Alexandria Brown)
- Membership Specialist (Wishlist) (Hotskills VA Training with Cindy Greenway and Tina Forsyth)
- Ecommerce Virtual Assistant (Hotskills VATraining with Cindy Greenway and Tina Forsyth)
- Shefactor Copywriting (Lorrie Morgan-Ferrero)
- Blog Design (Erin Blaskie)
- Teleseminars (Erin Blaskie)
- Online Business Manager Certification (Andrea J. Lee and Tina Forsyth)
- Virtual Event Specialist (currently enrolled)
Academic credentials:
- Postgraduate Diploma in Management Waikato University, 2009
- Postgraduate Diploma in Business Administration (Communication) Massey University, 2007
- Postgraduate Diploma in Public Relations Waikato University, 2003
Heike is the first certified Online Business Manager in New Zealand and one of five in the world.
Ivette Muller
Ivette Muller is a dedicated and creative copywriter and blogger. She is interested in all things related to internet marketing and social media. She is always studying the newest trends to help her clients to take their business to the top. Ivette is working for high profile clients and new clients alike, helping them with their article and press release writing, blog posts, and sales letter copywriting.
She is also accomplished as an SEO (search engine optimization) copywriter, getting your blog noticed in the search engines successfully.
Ivette has received the Social Media Expert certification from VA Classroom and was awarded a BA of Communication from the University of Texas at El Paso.
She is the doting mum of two small girls and very ambitious with her work as a virtual assistant and freelance writer. Let Ivette work her magic on your sales copy, you won’t regret it, that’s for sure.
Patricia Leverett
Pat Leverett has extensive experience with PayPal and EBay sales, a true passion of hers. She is coming from a strong insurance background having worked in the field for many years before becoming a virtual assistant.
A real achiever in her professional life, Pat has successfully added three virtual assistant certifications to her numerous insurance qualifications: in social media, Internet marketing and general 
virtual assistance.
Pat has achieved the Social Media Expert and the Internet Marketing certification from VA Classroom, as well as A Clayton’s Secretary certification.
Jackie Finch
Jackie is an enthusiastic virtual assistant with a background in event management, and offers virtual event planning. Jackie is a versatile virtual assistant with a passion for social media and Internet marketing (ecommerce), blog marketing, and article writing.
She has undergone project management training and is a certified social media & Internet marketing expert, offering your business her knowledge and expertise to help you step into the limelight.
Jackie has both the Social Media Expert and Internet Marketing virtual assistant certification. Jackie has an adult daughter in the marketing field and is interested in the Law of Attraction and Reiki.
Raven Howard
Raven is a vibrant virtual assistant with many skills. Having a background as an internet technician, she is an enthusiastic blogger and uses video and audio for marketing purposes.
She loves organizing teleseminars and helps you with your audio recordings in Audioacrobat. She is good at creating web forms and ‘thank you’ pages and can assist with all things shoppingcart and email marketing. Additionally, Raven is passionate about social media marketing and is great at dealing with customers directly.
Raven has achieved the Social Media Expert and Internet Marketing certification from VA Classroom.
Rhonda Embry
Rhonda is a highly experienced “Multiple Streams of Coaching Income”-virtual assistant and a shopping cart specialist. Rhonda loves to support clients with their ecommerce tasks, ezine creation and membership sites. She is also experienced in setting up teleseminars and webinars.
Rhonda is a mum of very active teenagers and loves working from home as a full time VA. Rhonda is a great asset to PA Excellence Limited and your multiple streams business will be soaring after Rhonda has laid her magic hands on your ecommerce tasks.
Testimonials:
“My Virtual Assistant for Life!”
Heike’s creativity, brilliance & dedication to my project has been invaluable! She dove into my project and used her unique skills to make it a fabulous success! Heike’s ideas, initiative and insight helped me launch my new book and bring to life the brand of my dreams!!
Pamela Wright, J.D.
Global Empowerment Coach for Women
Going Through a Divorce or Breakup
“AWESOME AWESOME AWESOME, but now I need to print this and fill it in and put it into practise!! Very valuable information that most people wouldn’t consider when starting out, if we all started with this I think we’d be alot further ahead.”
Marion Rogerson, New Zealand Babyproduct Distributor, http://www.kandmdistributing.co.nz.
“Have just checked out your website and the 25 questions. It is all totally awesome and you are so inspirational. I just wanted to say congratulations on what great work you have done. I wish I had had such a great resource when I first started out. And it will still be really helpful now as I have so much to learn!!”
Becky Sharman, Zee Zee Merino Wool Childrens’ Clothing, http://www.zeezeemerino.co.nz
“I have requested your ebook and I feel like I’ve already had a free consultation … so thank you for that!”
Kate Stevens, Proofreader and Editor, http://www.proofing.co.nz
